Contact
Last updated
One address reaches the product: hello@appscreenshoot.com — read by Rico, who builds AppScreenshoot. There is no phone line and no ticket portal; email is the record we both keep.
The quickest route depends on what you need
If the chat bubble is open
A chat widget sits in the corner of this site and is handled by Chatway. Use it when you want an answer while you work; the transcript is stored by Chatway as well as by us, which is why the Privacy Policy lists it. Anything you would rather have in writing — billing, deletion, a licence question — belongs in email.
Write this, and we can answer in one pass
- Which page or template you were on, and what you expected instead.
- The target you were exporting to (for example iPhone 6.9" or Google Play 10" tablet) and the file format.
- For billing: the email on the account and the Stripe receipt or subscription ID from your receipt email. Never send card numbers.
- A screenshot when the problem is visual — that is the whole product, after all.
Replies come from the person who builds the product, so a tricky bug may take a few days rather than a few hours. If you have not heard back after a week, send the original email again rather than waiting politely.
Not this address
App Store and Google Play reviews, and their rejection notices, are Apple's and Google's to decide — we cannot submit on your behalf or speed up their review. Press, partnerships and template collaborations are welcome at the same email.